Support

Questions or problems? Email support@portalio.app — we usually reply within two business days.

Getting started

1. Install Portal I/O on the Mac you want to reach and turn on Let other devices control this Mac (Settings → This Mac). Allow Screen Recording and Accessibility when asked.
2. On your iPhone or iPad, the Mac appears by itself if you use the same Apple Account with iCloud Keychain — or scan the QR code shown in the Mac's Portal menu-bar panel.
3. Tap the Mac to connect.

Common questions

The Mac doesn't answer. Make sure the Mac is awake, Portal is running in its menu bar, and remote control is turned on. Away from home or the office, the Portal I/O relay connects you automatically.

Clicks don't work. On the Mac, allow Portal in System Settings → Privacy & Security → Accessibility, then quit and reopen Portal.

Black screen. Allow Portal in System Settings → Privacy & Security → Screen & System Audio Recording, then reopen Portal.

Delete my account. In the iPhone/iPad app: Settings → Delete Account.